Clients may request a revision up to three months after a project has been approved.
Go to the project page and click on Request changes from the same Pro. If they are away, please submit a request and we will follow up.
Add the new remarks. Keep in mind that one revision may include several remarks, so make sure to group all of the issues in one revision.
Provide as much information as you can about what needs to be changed, including anything you disliked about the original deliverable. Consider using the recording feature to record a message to the Pro; it might be easier to explain using your voice instead of writing. For more help, please review our guide providing great directions.
Can I request a revision after approving my deliverable?
Yes, clients can request revisions up to three months after the project is approved.
Do I have to pay for a revision?
Revisions are free as long as the client is not changing the scope of the original project or the instructions that they initially provided.
How many revisions can I request?
Clients can request as many revisions as they need at no extra cost, as long as they don't change the instructions provided originally.
What if, after several revisions, I still don’t like the deliverable?
We recommend disposing the project and re-submitting at no extra cost; a different Pro will complete it, or request a full refund, see our satisfaction guarantee.
When will my revisions be ready?
They normally take up to 48 hours approximately. The exact turnaround time depends on the availability of the Pro and the complexity of the revision.