The project turnaround time is calculated automatically based on the complexity and length of a project. It’s an estimation of the time that a Pro will need to complete and upload a deliverable.
As soon as a Pro completes a project the turnaround time is recalculated to provide a more precise estimation of how much time that specific Pro takes to submit a deliverable.
The system assigns a default 4-day turnaround time if a Pro has not completed any projects and, if the deliverable is submitted before that time, it will positively impact the Pro’s stats and gradually reduce that rate.
Response time for bookings is reflected in the overall response time stats, but is not used for determining priority in project invites.
Response time for contests is tracked from the moment a Pro accepts the project until the time a client selects a winner.