Pros should not contact clients directly under any circumstance. All the communications with our clients will be handled completely by our production management team.
In many cases, clients are intermediaries working for their own clients. The name, business, or other information displayed on projects may not correspond to the name of the client, and contacting them could cause confusion and possibly anger. Our team counts on experienced, professional project managers who are available to help Pros with any questions or issues that arise via email or our community.
Why shouldn’t Pros contact our clients?
As a Pro, VoiceBunny is your client. If a problem arises, we will make sure both parties involved in the project are taken care of. VoiceBunny is responsible for the fulfillment of every project, which involves every communication between clients and Pros.
As we offer a 100% Satisfaction guarantee to all clients, we ensure the quality of all deliverables and experiences we offer is up to our standards. We make sure clients receive high-quality deliverables crafted by the best Pro for that project and in the least amount of time. This is possible thanks to a big team that works behind the scenes, including our production managers, engineers, quality control team, finance department, and more Bunny Inc. team members.
If you passed the application process and registered as a Pro, you are signing an agreement with us which we expect you to comply with. We understand that our terms and policies do not suit everyone, so please read the terms and conditions before joining us.